Information, Policies, and Shipping Information

Delivery Time: Since we carefully make all of our products by hand, please allow 3-5 weeks, from order date, for your order to be finished and shipped.

Handmade Shades: Our lampshades are individually crafted by hand from the highest quality papers using a special copyrighted process with consistent results. However, given the nature of the process and the materials, each shade is an individual work of art and slight variations should be expected.

Handmade Lamps, Tables, and Accessories: Each of our lamps, tables and accessories are unique and one of a kind. Since they are individually crafted by hand out of real stones and twigs, the products you order will be similar, but not identical to the ones featured in the photos. No two stones are the same; differences in size, shape and coloration should be expected.

Return For Refund: We will accept returns on items in original condition within two weeks of our shipment date and refund the merchandise purchase price less a 20% restocking fee. Should you decide to return an item please contact Zen Stone Lighting and Furnishings at 888-334-9168 for shipping instructions.

Merchandise Damaged During Shipping: Report damage within one week of receipt to receive a replacement at no cost. Contact Zen Stone Lighting and Furnishings at 888-334-9168. We will notify the shipper, who must inspect the damaged merchandise before it is returned to us. We cannot replace damaged merchandise that has not been inspected by our shipper.

Privacy: Any information you forward to us will be kept absolutely confidential and will be used only to fill your order. If you do not wish to receive further information from us, please let us know in an email.

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